If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You may return most new, unopened items within 30 days of delivery for a full refund. We will pay for the return shipping costs if the return is a result of our error (i.e. you received and incorrect or defective item).
You should expect to receive your refund within 4 (four) weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly, this time period includes the transit time for us to receive your return from the shipper (5 -10 days). the time it takes us to process your return once we receive it ( 3 -5 days), and the time it takes your bank to process our refund request (5-10 working days).
We can ship anywhere in Australia, however please note that fulfilling interstate orders may incur higher shipping fees as explained below.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and shipping options you choose. Depending on the shipping provider your chose, shipping dates estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. the weight of any such item can be found on its page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Some items may weigh in excess of 10 kg. Please contact us at firstname.lastname@example.org before proceeding to check out area to discuss delivery alternatives.